Services
What a Trilogy professional actually does all day.
Not a list of adjectives. These are the tasks that come off your team's plate — by role, specifically.
Our specialty
Legal support
Assistants for personal injury and employment firms who arrive already knowing the work.
Our assistants support your team — they don't practice law. No legal advice, no case strategy, no opinions on value.
- Requesting medical records and itemized bills from providers
- Following up on a schedule until documents actually arrive
- Client communication in English or Spanish throughout the case
- Client intake and document collection
- Keeping the case management system current — Filevine, Clio or yours
- Drafting routine correspondence for attorney review
What we staff
Administrative & operations
The back office that keeps everything else moving.
- Executive and personal assistance: calendars, travel, inboxes
- Data entry and database upkeep, done accurately and on time
- Document management: filing, naming, versioning, retrieval
- Vendor coordination and order tracking
- Reports and spreadsheets your team never gets around to
- Process documentation — writing down how things actually work
What we staff
Customer support
Bilingual agents who solve the problem and leave people feeling looked after.
- Phone, chat and email support in English and Spanish
- Order status, scheduling and appointment coordination
- Ticket triage and escalation with clear notes
- Follow-up calls that actually happen
- CRM updates after every interaction
- Customer feedback logged and reported
What we staff
Sales & marketing
The consistent follow-through that pipelines die without.
- Appointment setting and calendar coordination
- CRM management: pipelines updated, nothing forgotten
- Follow-up sequences executed on schedule
- Lead list building and enrichment
- Social media scheduling and community replies
- Campaign reporting in plain numbers
Engagement models
Three ways to work with us.
The model matters less than the match. We'll tell you which one fits after we understand your volume.
Dedicated, full-time
One professional, one company. They learn your systems and your people, and they stay. This is how almost every Trilogy placement works.
Part-time
For steady but smaller workloads, or to start smaller before committing to full-time support.
Team coverage
Two or more professionals across schedules, when you need a wider window or higher volume covered.
For employers
Tell us what’s piling up.
A short call, no pitch deck. We’ll tell you honestly whether we’re the right fit.
Book a callCareers
Bilingual and ready to grow?
Work remotely with US companies from anywhere in the world — with stability and a team that has your back.
See how to apply